Effective Date: 1 July 2025 Last Updated: 1 July 2025
At Royal Plantscape, we are committed to delivering your plants and garden products promptly and securely across Dubai and selected regions in the UAE.
🚚 Delivery Areas
We currently deliver to:
Dubai (all areas)
Select nearby emirates within the UAE
📌 For locations outside Dubai, please contact us prior to placing your order to confirm delivery availability.
⏱️ Order Processing & Delivery Time
Orders are processed within 1–3 business days.
Standard delivery: 1–3 business days after processing.
Same-day delivery is available for orders placed before 12:00 PM (Dubai time) and is subject to availability.
Orders placed on weekends or public holidays will be processed on the next working day.
💵 Shipping Charges
Free delivery for orders over AED 199.
AED 20 flat rate for orders below AED 199.
All applicable delivery charges will be clearly shown at checkout before payment.
📦 Delivery Notifications
You will receive a call or WhatsApp message before delivery to confirm the expected delivery time.
⚠️ Possible Delivery Delays
Deliveries may be delayed due to:
Unfavorable weather conditions
Traffic congestion or road closures
National/public holidays
Incomplete or incorrect delivery address
If any delay occurs, we will inform you promptly.
📞 Customer Support
If you have any questions or concerns regarding your order or delivery, feel free to reach us at: 📧 Email:support@royalplantscape.com 📞 Phone: +971 58 645 3671
📍 Company Address
Royal Plantscape The Bridge Building – Office 308 Dubai Sports City, Dubai, United Arab Emirates
Refund Policy
Refund policy
Return & Refund Policy – Royal Plantscape
Effective Date:22 June 2025 Last Updated:22 June 2025
AtRoyal Plantscape Landscape & Gardening Works LLC, we are committed to providing you with fresh, healthy plants and quality gardening products. Your satisfaction is our priority.
✅ Return & Refund Eligibility
You may request a return or refund within14 calendar daysfrom the date you receive your order.
📢 Important Note for Live Plants
Because live plants are perishable and sensitive, pleaseinspect your order immediately upon deliveryand notify uswithin 2 calendar daysif you receive any damaged, dead, or incorrect plants. This will help us resolve the issue quickly.
📦 Eligible Items for Return
Live plants that arrive damaged, dead-on arrival, or not as described (reported within 2 days).
Gardening accessories (e.g., pots, tools, décor) that are unused, unopened, and in original packaging can be returned within 14 days.
❌ Non-Returnable Items
Live plants delivered healthy and as described without damage reported within 2 days.
Customized or repotted items.
Products used, opened, or returned after 14 calendar days.
Items damaged due to improper care after delivery.
Include yourorder number, clearphotos of the product(s), and a brief description of the issue.
Our team will respond within1–2 business dayswith instructions.
💰 Refund Process
If your return is approved, you may choose:
✅ Refund to your original payment method (processed within 5–7 business days)
✅ Store credit for future purchases
✅ Product replacement, subject to availability
Refunds are processed after the returned item is received and inspected.
🚚 Return Logistics
We may arrange pickup in Dubai and nearby areas for valid returns.
Alternatively, customers may return items to our office after prior arrangement.
📍 Contact Information
For questions or return requests, please contact us:
Royal Plantscape Landscape & Gardening Works LLC 📧support@royalplantscape.com 📞+971 58 645 3671 📍The Bridge Building – Office 308, Dubai Sports City, Dubai, United Arab Emirates
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Using an artificial Christmas tree in an event setting offers a range of benefits and can be a valuable asset to the overall holiday experience. Here's how it adds value:
Product Name: Premium Flocked Artificial Christmas Tree
Key Features:
Flocked Design: The tree is covered with a snow-like flocking, giving it a frosted, wintery appearance that mimics a tree dusted with fresh snow. This adds a charming, wintry effect to your home or commercial space during the holiday season.
Material: Made from durable plastic, the tree is designed to last for many holiday seasons, ensuring it remains in great condition year after year.
Non-Lit: This tree does not come pre-lit, allowing you to add your own lights to match your decor preferences. This feature provides flexibility in customizing the tree to your liking.
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Durability: The high-quality plastic construction makes the tree durable, able to withstand the rigors of being put up and taken down year after year, while maintaining its visual appeal.
This type of tree is ideal for those who want a festive, snow-covered look without the hassle of maintaining a real tree, and who prefer the flexibility of adding their own lights or decorations. Whether used in a residential or commercial setting, it can create a stunning holiday display.
Delivery usually takes 1 to 3 business days within Dubai UAE. Custom orders or large landscaping items If take longer — we’ll inform you in advance.
Are your plants guaranteed to arrive healthy?
Yes, we take great care in packaging and transporting live plants. If your plant arrives damaged, dead, or not as described, please contact us within 2 calendar days of delivery with clear photos.
Do you offer custom landscaping or bulk plant orders?
Yes, we provide custom landscaping solutions and bulk orders for villas, offices, and events. Please email us or call for a consultation.
Testimonials
Excellent attention to details and care
Wilson
Outstanding landscaping and gardening design.
Maktoom
Impressive garden cleanup and maintenance.
Rashid
Affordable pricing for quality work
Khalifa
Reliable and efficient gardening team.
Do Nies
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