Shipping Policy
Delivery Areas
We deliver all our products across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and other emirates.
Delivery Time
Orders are usually delivered within 3 business days after payment confirmation.
Delivery times may vary for bulk orders or during peak seasons.
Order Processing
All orders are processed once payment is confirmed.
You will receive an email or WhatsApp confirmation with your order details and expected delivery date.
Delivery Charges
Delivery charges depend on the order value, product type, and delivery location.
Free delivery may apply for orders above a certain amount (as displayed on the product page).
Packaging
All live plants are carefully packaged to ensure they arrive in good condition.
Planters, pots, and accessories are securely packed to prevent damage during transit.
Shipping Restrictions
We currently ship only within the UAE.
Perishable live plants cannot be shipped internationally.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
You can track your shipment and contact our support team for any delivery updates.
Customer Support
For any questions regarding your delivery, please contact us:
📞 Mobile / WhatsApp: +971 58 645 3671
☎️ Office Landline: +971 4 577 3683
✉️ Email: info@royalplantscape.com
🕓 Open 7 Days a Week | 24 Hours Customer Service
Return & Refund Policy
At Royal Plantscape, we aim to provide high-quality products and ensure full customer satisfaction. This policy applies only to products (plants, planters, pots, and gardening accessories) purchased from our website or in-store.
Eligibility for Returns
Returns are accepted within 7 days of receiving the product.
Products must be damaged, defective, or not as described.
Live plants delivered in good condition cannot be returned, as they are perishable.
Planters, pots, and accessories can be returned if they arrive broken or do not match the product description.
Return Process
Contact our customer support team within 7 days of delivery:
📞 Mobile / WhatsApp: +971 58 645 3671
☎️ Office Landline: +971 4 577 3683
✉️ Email: info@royalplantscape.com
Provide your order number, product details, and photos showing the issue.
Our team will review your request and confirm eligibility for a return or replacement.
Approved items must be returned in their original packaging, if possible.
Refund Timeline
Once we receive the returned item and confirm its condition, refunds are processed within 5 business days.
Refunds will be made using the original payment method.
Replacement Policy
In case of a damaged or defective product, we can provide a replacement instead of a refund upon customer request.
Replacements will be shipped within 3 business days after confirmation.
Delivery Charges
Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
If the product was delivered damaged, Royal Plantscape covers the shipping cost for the return and replacement.
Customer Support
For any questions regarding returns or refunds, please contact:
📞 Mobile / WhatsApp: +971 58 645 3671
☎️ Office Landline: +971 4 577 3683
✉️ Email: info@royalplantscape.com
🕓 Open 7 Days a Week | 24 Hours Customer Service
📞 +971 58 645 3671
📍 The Bridge Building – Office 308, Dubai Sports City, Dubai, United Arab Emirates
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During summer, Water daily or when the soil starts to become slightly dry at the top. During Winter season water once in 2 days or when the soil starts to become slightly dry at the top. Keep the soil lightly moist at all times, but do not overwater as this will cause brown spots and leaf drop. Curly or dry leaves suggest, the plant is dry and needs watering. Water in the early morning or late evening when temperatures are cooler. Always check your soil before watering.
During summer season keep the plants in shaded area and during winter season plants can withstand direct/indirect light.
During summer season or when the temperature is above 45°C place the plant in shaded area. During winter season or the when the temperature is below 45°C the plants can be directly placed in direct/indirect sunlight.
Apply liquid fertilizer or slow release fertilizer once in 15 days. Always fertilizer the plants during the morning hours when the temperature is low. For best results use Folikraft ready to use Outdoor Plant Food / Flower Booster.
Ficus trees are a common plant in the home and office, mainly because they look like a typical tree with a single trunk and a spreading canopy. But for all of their popularity, ficus plants are finicky. However, if you know how to care for a ficus tree, you’ll be better equipped with keeping it healthy and happy in your home for years.
Most ficus trees enjoy bright indirect or filtered light with variegated varieties happily able to take medium light. Bright, direct light may result in scalding of the leaves and leaf loss. It requires a moderate amount of watering in summer, and only enough to keep it from drying out in the winter. It does not need to be misted. Ficus trees also cannot tolerate low temperatures or droughts. They need to be kept in temperatures above 60 F (16 degrees C) and actually prefer temperatures above 70 F (21 degrees C). Feed with slow-release pellets in the beginning of the growing season. Regular misting or setting the ficus tree on a pebble tray filled with water is a great way to increase their humidity, but keep in mind that while they like high humidity, they don’t like overly wet roots. Therefore, when watering, always check the top of the soil first. If the top of the soil is wet, don’t water as this means they have enough moisture. If the top of the soil feels dry to the touch, this indicates that they need water.
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What areas do you deliver to?
We deliver across Dubai and UAE. please contact our support team at support@royalplantscape.com.
How long does delivery take?
Delivery usually takes 1 to 3 business days within Dubai UAE. Custom orders or large landscaping items If take longer — we’ll inform you in advance.
Are your plants guaranteed to arrive healthy?
Yes, we take great care in packaging and transporting live plants. If your plant arrives damaged, dead, or not as described, please contact us within 2 calendar days of delivery with clear photos.
Do you offer custom landscaping or bulk plant orders?
Yes, we provide custom landscaping solutions and bulk orders for villas, offices, and events. Please email us or call for a consultation.
WilsonExcellent attention to details and care
MaktoomOutstanding landscaping and gardening design.
RashidImpressive garden cleanup and maintenance.
KhalifaAffordable pricing for quality work
Do NiesReliable and efficient gardening team.
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Trusted UAE Landscaping Company – DED Licensed
Shop with confidence at RoyalPlantscape.com
