Privacy Policy

Return & Refund Policy – Royal Plantscape

Effective Date: 22 June 2025
Last Updated: 22 June 2025

At Royal Plantscape Landscape & Gardening Works LLC, we take pride in delivering fresh, healthy plants and high-quality gardening products. Your satisfaction is important to us. If you're not fully satisfied with your purchase, we’re here to help.

✅ Return & Refund Eligibility

You may request a return or refund within 14 calendar days from the date you receive your order.

🌿 Important Note for Live Plants

Live plants are perishable and require special care.
If you receive damaged, dead, or incorrect plants, you must notify us within 2 calendar days of delivery to qualify for a refund or replacement.

📦 Items Eligible for Return

  • Live plants that are:

    • Damaged, dead-on arrival, or not as described (reported within 2 days)

  • Gardening accessories (e.g., pots, tools, décor) that are:

    • Unused, unopened, and in their original packaging

    • Returned within 14 calendar days of delivery

❌ Items Not Eligible for Return

  • Live plants that are delivered healthy and as described, with no damage reported within 2 days

  • Customized items or plants that have been repotted or modified

  • Products that have been used, opened, or returned after 14 days

  • Any items damaged due to improper care after delivery

📩 How to Request a Return or Refund

Please contact us within the eligible timeframe:

Our customer service team will respond within 2 business days with further instructions.

💳 Refund Options

If your return is approved, you may choose one of the following:

  • Refund to your original payment method (processed within 5–7 business days)

  • Store credit for future purchases

  • Replacement of the product (subject to availability)

Refunds are issued only after returned items are received and inspected.