FAQs

We specialize in a wide range of plants and gardening products, including:

  • Indoor Plants

  • Outdoor Plants

  • Artificial Plants & Grass

  • Pots and Planters

  • Fertilizers & Insecticides

  • Fresh Flower Arrangements

  • Garden Accessoriesyoutube.com

All products listed on our website are available for direct purchase and delivery within the United Arab Emirates.

2. How can I place an order?

You can place an order by browsing our Products section, selecting the items you wish to purchase, and proceeding to checkout. We accept various payment methods, including credit/debit cards and cash on delivery.

3. What are your delivery options?

We offer delivery services across all the UAE. All Orders free delivery. Delivery times are typically within 1-3 days.

4. Do you offer returns and refunds?

Yes, we have a clear return and refund policy: Refund policy

  • Returns are accepted within 14 days of delivery.

  • Products must be in their original condition and packaging.

  • Refunds will be processed within 5-7 business days after the returned item is received and inspected.

  • Certain items, such as perishable plants, may not be eligible for return.

For more details, please refer to our Return and Refund Policy

5. How is my personal information handled?

We prioritize your privacy and ensure that your personal information is collected, used, and stored securely. For comprehensive details, please review our Privacy Policy.

6. What are your terms and conditions?

Our Terms and Conditions outline the rules and guidelines for using our website and services. By placing an order, you agree to these terms.

7. How can I contact customer support?

For any inquiries or assistance, you can reach us through:

Our customer service team is available from 9:00 AM to 6:00 PM, Monday to Saturday.