Royal Plantscape Landscape and Gardening Works LLC
Shipping Policy
Delivery Areas We deliver all our products across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and other emirates.
Delivery Time
Orders are usually delivered within 3 business days after payment confirmation.
Delivery times may vary for bulk orders or during peak seasons.
Order Processing
All orders are processed once payment is confirmed.
You will receive an email or WhatsApp confirmation with your order details and expected delivery date.
Delivery Charges
Delivery charges depend on the order value, product type, and delivery location.
Free delivery may apply for orders above a certain amount (as displayed on the product page).
Packaging
All live plants are carefully packaged to ensure they arrive in good condition.
Planters, pots, and accessories are securely packed to prevent damage during transit.
Shipping Restrictions
We currently ship only within the UAE.
Perishable live plants cannot be shipped internationally.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
You can track your shipment and contact our support team for any delivery updates.
Customer Support For any questions regarding your delivery, please contact us: 📞 Mobile / WhatsApp: +971 58 645 3671 ☎️ Office Landline: +971 4 577 3683 ✉️ Email: info@royalplantscape.com 🕓 Open 7 Days a Week | 24 Hours Customer Service
Refund Policy
Return & Refund Policy
Royal Plantscape Landscape and Gardening Works LLC
Return & Refund Policy
At Royal Plantscape, we aim to provide high-quality products and ensure full customer satisfaction. This policy applies only to products (plants, planters, pots, and gardening accessories) purchased from our website or in-store.
Eligibility for Returns
Returns are accepted within 7 days of receiving the product.
Products must be damaged, defective, or not as described.
Live plants delivered in good condition cannot be returned, as they are perishable.
Planters, pots, and accessories can be returned if they arrive broken or do not match the product description.
Return Process
Contact our customer support team within 7 days of delivery: 📞 Mobile / WhatsApp: +971 58 645 3671 ☎️ Office Landline: +971 4 577 3683 ✉️ Email: info@royalplantscape.com
Provide your order number, product details, and photos showing the issue.
Our team will review your request and confirm eligibility for a return or replacement.
Approved items must be returned in their original packaging, if possible.
Refund Timeline
Once we receive the returned item and confirm its condition, refunds are processed within 5 business days.
Refunds will be made using the original payment method.
Replacement Policy
In case of a damaged or defective product, we can provide a replacement instead of a refund upon customer request.
Replacements will be shipped within 3 business days after confirmation.
Delivery Charges
Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
If the product was delivered damaged, Royal Plantscape covers the shipping cost for the return and replacement.
Customer Support For any questions regarding returns or refunds, please contact: 📞 Mobile / WhatsApp: +971 58 645 3671 ☎️ Office Landline: +971 4 577 3683 ✉️ Email: info@royalplantscape.com 🕓 Open 7 Days a Week | 24 Hours Customer Service
📞+971 58 645 3671 📍The Bridge Building – Office 308, Dubai Sports City, Dubai, United Arab Emirates
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Package: 1 piece
Material: Preserved Dried Moss Sheet
Features: Perfect for all indoor-outdoor events and festival projects.
Description:
Features: fresh and the moss looks just like natural grass, giving you a year-round enjoyment of greenery and lawn, ideal for all indoor-outdoor events and festival projects.
No Maintenance: No mowing, no watering, no spraying, just years of fun with family, friends and pets. And they wouldn't have to worry about the grass thinning or dying during hot or cold weather
Beautifies the appearance of baskets, flowerpots, gardens, planters and artificial arrangements. Ideal for covering soil and treating potted plants. It is softened and color enhanced for lasting beauty. Clean, easy to use and won't fade. Add natural accents to a flower arrangement or plant
Uses: Great Decorations: Perfect for walls, restaurants, hotels, museums, churches, cafes, kitchens, houses, interiors, living rooms, parties, shop window backdrops, film backdrops. Suitable for arranging green artificial flowers and succulent plants, excellent for decorating orchids, various other decorative fences in pots, fresh and the moss looks just like natural grass, giving you a year-round enjoyment of greenery and lawn, ideal for all indoor-outdoor events and festival projects.
Delivery usually takes 1 to 3 business days within Dubai UAE. Custom orders or large landscaping items If take longer — we’ll inform you in advance.
Are your plants guaranteed to arrive healthy?
Yes, we take great care in packaging and transporting live plants. If your plant arrives damaged, dead, or not as described, please contact us within 2 calendar days of delivery with clear photos.
Do you offer custom landscaping or bulk plant orders?
Yes, we provide custom landscaping solutions and bulk orders for villas, offices, and events. Please email us or call for a consultation.
Testimonials
Excellent attention to details and care
Wilson
Outstanding landscaping and gardening design.
Maktoom
Impressive garden cleanup and maintenance.
Rashid
Affordable pricing for quality work
Khalifa
Reliable and efficient gardening team.
Do Nies
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